Troubleshooting
Remember, when emailing support@heatmiser.com for assistance you need to email from your registered email address. We cannot help you if you email from another email address.
- My neoHub is offline, what can I do?
- neoHub not connecting to Huawei 5G modems
- I am unable to pair my neoHub
- My Thermostat is showing Offline in the app. What can I do ?
- I cannot share to another user
- I am trying to re-pair my neoStat to the neoHub but it won't pair
- My system clock is wrong, can do I fix this?
- I cannot pair my neoHub to my account
- My neoHub is going offline when connected to my 4G Router
- Troubleshooting Geo Location