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Neo System FAQ

Get to know more about the Neo System

Heatmiser Neo System FAQ

  • Why is my neoHub Gen 1 keep losing time
  • Can I use a neoStat V2 for Central Heating?
  • My neoStat does not have EDIT or HOLIDAY on the screen
  • Why is my flame icon flashing?
  • I have a neoPlug but no neoHub, how do I install?
  • What does the sensor icon mean on my neoStat?
See all 41 articles

Neo Wireless Sensors

  • Can you link a Wireless Air Sensor to a neoStat WIFI?
  • Can you calibrate a Wireless Air Sensor
  • What happens to the wireless sensors if the neoHub goes offline?
  • What happens if the battery on the Wireless Sensor fails?
  • What happens when the Contact Sensor triggers?
  • Can I use 1 Wireless Air Sensor for multiple zones?
See all 13 articles

Troubleshooting

  • My neoHub is offline, what can I do?
  • neoHub will not connect to a Commercial Router
  • How To Reset a neoAir V2/V3
  • Location Offline (when a neoHub is offline)
  • Pair To NeoHub (No Devices Paired)
  • Using a Neohub with your Huawei 5G Router
See all 15 articles
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