Heatmiser FAQ Help Center home page
Sign in
  1. Heatmiser FAQ
  2. Neo System FAQ

Neo System FAQ

Get to know more about the Neo System

Heatmiser Neo System FAQ

  • What does the sensor icon mean on my neoStat?
  • Can I use a neoAir v1 and neoAir v2 on the same system?
  • Can you connect a hot water tank directly to the neoStat. What relay might be needed
  • I have a 12v wired Heatmiser Network System (UH1) Can I upgrade to Neo?
  • Setting up the neoAir with the RF Switch
  • 10 Neo System Tips
See all 36 articles

Neo Wireless Sensors

  • What happens to the wireless sensors if the neoHub goes offline?
  • What happens if the battery on the Wireless Sensor fails?
  • What happens when the Contact Sensor triggers?
  • Can I use 1 Wireless Air Sensor for multiple zones?
  • Can I delay when the contact sensor triggers on the neoHub?
  • How do I add a wireless air sensor to the neoHub Gen 2 ?
See all 11 articles

Troubleshooting

  • My neoHub is offline, what can I do?
  • neoHub not connecting to Huawei 5G modems
  • I am unable to pair my neoHub
  • My Thermostat is showing Offline in the app. What can I do ?
  • I cannot share to another user
  • I am trying to re-pair my neoStat to the neoHub but it won't pair
See all 10 articles
Heatmiser FAQ

Help us improve our Help Centre. Click here to suggest an article