Power light
- Green when the neoHub receives power
Link Light
- Green, it is connected to our servers
- Red, it is not connected to our servers
- Off, it is not connected to the router
Status Light
- Green, when a device is connected to the neoHub, for example a thermostat, a neoPlug or a neoFlo
- Off when no devices are connected
On the back of the neoHub, it is normal for you to have two lights, a green solid light and an amber flashing light. This means it is connected to your network and it is sending and receiving information.
Some troubleshooting steps
- If the power light is off, check that the neoHub is plugged into your mains and is switched on
- If the link light is red or off, have a look at Location Offline (when a neoHub is offline)
- If you have had thermostats connected previously and the Status light is off, it would suggest that the neoHub has gone through a factory reset. If this is the case, the only option would be to reset the thermostats and add them back to the neoHub. See I am trying to re-pair my neoStat to the neoHub but it won't pair.