neoHub link light remains red when other internet services are connecting normally.
At the time of writing Huawei routers default to using a system which should allow both IPv4 and IPv6 connections. However, their published domain name servers all appear to use IPV6 and the IPv4 fall back fails to switch to an IPv4 domain name server, which means the router cannot connect the neoHub to its server which is currently using IPv4. The link light therefore remains red which indicates no access to server. To correct this, please follow the instructions on the following pages.
Using a neoHub with your Huawei 5G Router
To connect to your Huawei router, open your favourite browser and type in 192.168.8.1 in the search bar. You will then need to enter the username and password which you should find printed on the bottom of your device.
Select the Network tab as shown below: -
Scroll down the page until you see the Profiles section.
We need to create a new default profile. Tap on the + symbol and you will see the profile management page the settings will be blank. Complete the Profile name, username, and password with any values you wish as shown below: -
Scroll down the page to see the next section and change the IP type to IPv4 then you must save the profile or the next part will not work correctly.
After saving the profile, the router will send you back to the network settings page. From there scroll down and select your new Profile in my case NewDns which has automatically become the default profile.
When you open your new profile, it should look like the image below.
Select the “Set DNS manually” by clicking the box this will open a new section below scroll down and fill it in as shown, you can ignore the two blank fields and then press save.
Finally reboot your Huawei router by click the icon circled in red below, it will take a couple of minutes to reboot.
In some case you may also need reboot your Neohub, the reboot takes about a minute.