Disable client isolation on the router such that the devices can see and speak to one another. They must also be on the same subnet as they send UDP broadcast packets between the phone and the neoHub to confirm physical presence.
Articles in this section
- My neoHub is offline, what can I do?
- neoHub will not connect to a Commercial Router
- How To Reset a neoAir V2/V3
- Location Offline
- Pair To NeoHub (No Devices Paired)
- Using a Neohub with your Huawei 5G Router
- neoHub not connecting to Huawei 5G modems
- I am unable to pair my neoHub
- My Thermostat is showing Offline in the app. What can I do ?
- I cannot share to another user