This is when you see the message on the App showing the Location is offline
You need to locate your neoHub Gen 2. It will be plugged into either a network port or your router. There will be a sticker on the back showing neoHub 2nd Generation.
Try and use the following steps to get it up and running again. The link light should go green. Therefore wait a minute between each of these steps. If it goes green, you are connected.
- Unplug both leads from the back of the neoHub and then plug them back again
- Follow the thicker Ethernet cable to what it is connected to and remove the cable and put it back in again.
- If you have plugged the neoHub into a switch, try it directly into one of the yellow LAN ports on the back of your router. It will not work on a red WAN port on your router.
- Try another power adaptor, the plug that is connected to the mains. The USB cable is detachable.
- Try a different LAN port on the router. This is usually a yellow port.
- Try the network port from the back of the neoHub into another device like a laptop and see if it works?
- Contact your broadband provider, they will need to check if the following settings are open on the router. This mainly applies if you have changed your router and it worked on the original router.
- Port 8000 is open on the router
- Port 2424 is open on the router
- Port 443 is open on the router
- Port 123 is open on the router
- neoHub is set to IPv4
- DNS is set to a UK provider like 8.8.8.8
- Contact Heatmiser Technical Support on 01254 669090, option 2 or email support@heatmiser.com.