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- Open your Neo app
- On the login screen, Press Forgot Password
- Enter your email
- Select Request New Passcode
- Check your email (including your spam folder)
- Enter the code you just received on email
- Now enter your new password
Make sure you send the information from the correct email address, for example if it is @gmail.com, request the password from the @gmail.com account and not @googlemail.com account. If you are not sure of the account you can use a new email address and register that, have a look at How do I change my email for the neoApp?
When you are putting in a new password, avoid the £ sign.