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neoApp

User Guide

  • I cannot get my neoStat to connect to the Heatmiser Neo App
  • I want to change my email address to log into the Heatmiser Neo App
  • Contact Us
  • Can you link Wireless Air Sensors to a neoAir
  • My broadband router is being replaced, what do I do with my neoHub?
  • How to set-up Hours Run heating mode
See all 43 articles

System Setup

  • What are the steps to setup the system?
  • If you need our server team to investigate the 'Heatmiser Neo' App
  • How do tell the difference between a neoStat V2 and a neoStat WIFI?
  • NeoHub not adding any thermostats initially
  • How do I pair my neoStat v1 (Blue Display)
  • How do I pair my neoStat v2 (White Display)
See all 12 articles

HomeKit - iOS

  • Stats not responsive on HomeKit
  • Pairing to HomeKit, getting Accessory Not Found
  • Reset HomeKit Configuration
  • Remove neoHub from HomeKit
  • Assigning Rooms in HomeKit
  • How to Add neoHub to your HomeKit Home
See all 7 articles

Troubleshooting

  • Why don't I receive an email to reset my password?
  • How do I change my neoApp password
  • neoHub Gen 1 losing Date and Time
  • Trying to Add neoStat WIFI to the App, however it is not showing on the list and you only have the option to RESCAN
  • All Devices Offline
  • Do you have a server outage at the moment?
See all 14 articles
Heatmiser FAQ

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