Our offices are open from 09:00-16:30, Monday to Friday (however we are closed on UK Bank Holidays)
Phone number
01254 669090 UK
00441254 669090 Non UK
- Select 1 for Sales
- Select 2 for Support and Product Advice
Calling from Republic Of Ireland: +353 45833433
If when ringing us from abroad and you request a call back from the support team while in queue, ensure that you put your full telephone number in including the international area code.
Support – support@heatmiser.com
Sales – sales@heatmiser.com
Heatmiser do the controls for the heating, not the heating itself. Therefore if for example you have water based underfloor heating and you have a faulty pump or a leak, it would be a local plumber or a heating engineer who would investigate. Another example may be that although the thermostat is calling for heating and the floor is warming, if the floor temperature is not warm enough, for example the floor never reaching temperature or you have hot spots or cold spots in the floor, again a heating engineer or a plumber would need to investigate.
If you have electric underfloor heating and the floor is not warming, that would be a local electrician to investigate.
Thermostats and wiring centres which turn the heating on and off are dealt with Heatmiser, products such as manifolds, pumps, valves and pipes are not.