This is when you see the message on the App showing the Location is offline
You need to locate your IMI neoHub Gen 3. It will be plugged into either a network port or your router. There will be a sticker on the back showing neoHub 3rd Generation.
Try and use the following steps to get it up and running again. The link light should go green. Therefore wait a minute between each of these steps. If it goes green, you are connected.
- Unplug both leads from the back of the neoHub and then plug them back again
- Follow the thicker Ethernet cable to what it is connected to and remove the cable and put it back in again.
- If you have plugged the neoHub into a switch, try it directly into one of the yellow LAN ports on the back of your router. It will not work on a red WAN port on your router.
- Try a different LAN port on the router.
- Try the network port from the back of the neoHub into another device like a laptop and see if it works?
- Contact your broadband provider, they will need to check if the following settings are open on the router
- Port 8000 is open on the router
- Port 2424 is open on the router
- Port 443 is open on the router
- Port 123 is open on the router
- neoHub is set to IPv4
- DNS is set to a UK provider like 8.8.8.8
- Contact Heatmiser Technical Support on 01254 669090, option 2 or email support@heatmiser.com.