If any changes need to be made on the server team regarding your account, we will need an email from the registered account stating what needs to be changed and permission granted again from the account holder.
An email will need to be sent to support@heatmiser.com with a subject of FAO Support.
This includes:
- Changing Zigbee Channel of the neoHub
- Deleting accounts
- Checking server status
- Changing names of zones
- Checking that the App is working
- Checking firmware
- Deleting zones
- Deleting locations
- Checking the credentials of the account.
In fact anything at all that would require us to have a look at the App data.
The reason for this is to protect your data, therefore even if you were to ring us, we would ask you to send an email to support@heatmiser.com with a subject of FAO Support.
We do not have access to your password, if you have forgotten your password have a look here.