If you are using a neoHub for the first time and are unable to pair thermostats, the firmware on the neoHub may be out of date if it has been on a shelf for a while.
To resolve this (this is for a brand new install only).
Close the App
- Press and hold the Connect button on the neoHub for 15 seconds
- The power light will flash
- Take the power lead out of the neoHub and put it back in again.
- When the link light goes green, try adding the thermostats again.
This should complete the firmware update..