This happens when the thermostat is in Frost mode.
This mode is used when you want to turn the heating off but want to ensure your property is protected against frost.
The default temperature in this mode is 12°C but can be adjusted from 07 - 17°C.
To turn off Frost mode;
Neo V1 (Blue Display Light)
If you can see a snowflake icon in the top left corner.
- Navigate to Power Icon on the left using the left and right touch buttons and press Tick once.
- You will see the frost icon goes off, the thermostat will now control to its programmed temperature.
Neo V2 (White Display Light)
If you can see a house and snowflake icon in the top left corner.
- Navigate to Power Icon on the left using the left and right keys and press Tick once.
- You will see the House Icon goes off, the thermostat will now control to its programmed temperature.