Many of our thermostats look the same, so the easiest way to identify your thermostat is to look at the back plate mounted to the wall where you will see the part number label.
If you are to check this, make sure power is turned off on your system. Remove the front cover of the thermostat. Undo the screws connecting the back plate off the wall, pull the back plate off the wall. The model number will be listed on the back where the wires are.
You can also use the Manual Finder that has images of our products (active and discontinued) as well as tips on how to identify.
If you are still unable to locate the part number, follow these steps;
- Take a photo of the thermostat showing the display.
- Write a summary of what the thermostat is controlling, such as wet underfloor heating or electric heating.
- Let us know if you have a NeoHub, TouchPad, Netmonitor or integration with Control4
- Send this information to support@heatmiser.com
If it is a battery powered radio thermostat, you can identify the receiver by going here.
NeoStat/NeoAir
- The first generation neo has SETUP in the bottom right hand side.
- Mains powered neoStats have a single screw at the bottom
- Battery powered neoAir thermostats have a battery tray at the bottom with 4AAA batteries.
- Unless you have a WIFI sticker at the bottom, you would need a neoHub for App control.
- Battery powered neoAir thermostat can control heating and an extra timer zone like hot water, will also show TIMER ON/OFF as well as temperature.
See also
neoStat Pro
White unit. Will appear blank unless you put your hand towards it. Unless it is connected to a neoHub Gen 2 or Gen 3, it will be a basic up and down thermostat. Full control is done through the Heatmiser Neo App.
It will not work with the neoHub Gen 1
neoStat Touch/neoStat Touch Carbon
Does look similar to the neoStat Touch V2, however if you were hold the power button and press SETUP if you can see a WIFI sign flashing, it means you can connect to a neoHub Gen 2 or neoHub Gen 3. Carbon model is black with blue LED.
It will not work with the existing neoHub
Has the option to do an additional timer, for example Hot Water, will then display TIMER ON/OFF as well as temperature.
neoStat Touch V2/neoStat Touch Carbon
Very similar to the neoStat Touch V2, however cannot be connected to a neoHub. In the SETUP menu, if you do not see a WIFI sign flashing, it is not App compatible. Again the Carbon model is black with blue LED.
neoStat WIFI
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Looks very similar to the neoStat V2, however on the underside of the thermostat as well as a single screw, there will be a WIFI sticker. This can connect to the Heatmiser Neo App without a neoHub. Suitable for water based heating only.
Edge
Has buttons on the side. Cannot be used with the neoHub.
Slimline/PRT
- Six buttons along the bottom. Cannot be connected to a neoHub.
- Either came as powered or battery powered which was controlled by two AA batteries.
- The older Slimline/PRT models had red plastic between the first 3 buttons and the second 3 buttons.
- If there was an additional TIMER ON/OFF, it meant it had a secondary control, for example Hot Water.
See Slimline Series
Touch/PRT-TS range
- Touch screen
- Cannot connect to a neoHub.
- If you can see TIMER ON/OFF, it means it has a secondary control, for example Hot Water
Smart Stat
Discontinued thermostat for water based heating
App control now discontinued.
Replacement is neoStat WIFI
See also
neoUltra
- Discontinued
- Works with the neoHub for App control
- Replacement is a neoStat V2 if for heating, neoStat-hw V2 if a time clock