Use this article when a customer has a question, problem or support request relating to one of the legacy products listed below.
The products listed in this article are no longer supported. If the customer has one of these products, do not provide troubleshooting steps. Please ask the customer to speak to an adviser who can assist further.
This article covers situations where:
- I have an older Heatmiser thermostat.
- I need help with a legacy Heatmiser product.
- My old Heatmiser thermostat is not working.
- I need instructions for an old Heatmiser thermostat.
- I need to replace an older Heatmiser control.
- I have one of the product models listed below.
This article does not cover:
- Current Heatmiser products that are still supported.
- neoStat products that are not listed below.
- neoAir products.
- neoFlo products.
- neoPlug products.
- neoHub products.
Part 1 - 230V Legacy Products
If the product is one of the following 230V models, it is no longer supported:
- DT
- DT-RP
- PRT
- PRT-RP
- PRT-HW
- PRT-E
- PRT-EN
- DT-B
- PRT-B
- TM1
- PRT2-TS
- PRT2-NTS
- DT-ETS
- PRT-ETS
Part 2 - 12V Legacy Products
Models containing N are 12V products.
If the product is one of the following 12V models, it is no longer supported:
- DT-N
- PRT-N
- PRT-HW-N
- DT-NTS
- PRT-NTS
- PRT-HW-NTS
- PRT-ENTS
- TM1-N
- TM1-NTS
Part 3 - Wireless Legacy Products
Models containing W are wireless products.
If the product is one of the following wireless models, it is no longer supported:
- DT-W
- PRT-W
- PRTHW-W
- DT-EW
- PRT-EW
- DT-WTS
- DT-UWTS
- PRT-WTS
- PRT-UWTS
- PRTHW-WTS
- PRTHW-UWTS
- DT-EWTS
- PRT-EWTS
Part 4 - Touchscreen Legacy Products
Models containing TS are touchscreen products.
If the product is one of the following touchscreen models, it is no longer supported:
- DT-TS
- DT-RPTS
- PRT-TS
- PRT-RPTS
- PRT-HW-TS
- PRT2-TS
- DT-NTS
- PRT-NTS
- PRT-HW-NTS
- PRT-ENTS
- PRT2-NTS
- DT-ETS
- PRT-ETS
- TM1-TS
- TM4-TS
- TM1-NTS
- DT-WTS
- DT-UWTS
- PRT-WTS
- PRT-UWTS
- PRTHW-WTS
- PRTHW-UWTS
- DT-EWTS
- PRT-EWTS
Part 5 - Other Legacy Products
The following products are also no longer supported:
- neoStat-Ultra
- NetMonitor
- Heatmiser Plus
What Happens Next
If you have any of the products listed in this article, do not continue with troubleshooting using guidance for newer Heatmiser products.
Instructions for newer products may not apply to these older controls.
The guidance in this article has no further troubleshooting steps. Please speak to an adviser who can assist further.
If you cannot identify your product or aren't sure which model you have, please speak to an adviser who can help identify it before carrying out any troubleshooting.