The most common reason for login issues is an incorrect password being used.
In a case like this, we would suggest resetting your Neo Password so that you are sure you are using the correct password.
To do that, follow these steps
IOS USERS
- On the opening screen, press Forgot Password
- Enter your email address and press Request New Passcode
- We will now email a code that you must use to create new your password
- Check your email, and be sure to check your junk folder in case it has been delivered there
- Enter the Passcode we sent you on the screen
- Press Submit
- Create your new password
- Login using these new details
Already have a passcode reset code?
- Press Forgot Password
- Select Enter Existing Passcode
- Enter the code you received on email
- Create your new password
- Login using these new details
ANDROID USERS
- On the opening screen, press Forgot Password
- Enter your email address and press Send Passcode
- We will now email a code that you must use to create new your password
- Check your email, and be sure to check your junk folder in case it has been delivered there
- Enter the Passcode we sent you on the screen
- Press Next
- Create your new password
- Login using these new details
Already have a password reset code?
- Press Forgot Password
- Select Enter Existing Passcode
- Enter the code you received on email
- Create your new password
- Login using these new details
Important: If you have previously stored your password, ensure you enter your new password here before signing in.