It's useful to understand how your neoStat/neoAir communicate with the neoHub and your neoApp.
The neoHub is the network coordinator. It communicates with the mains powered Neo Devices via a mesh network. This mesh network is designed to relay the signals between devices, so the total communication distance is greater than a standard RF System.
The neoAir can join the mesh network but does not relay signals, so in a system made up of only neoAir you may require more neoPlug/Repeaters to extend the communication range. The neoAir also communicates directly via RF to the receiver and so in both systems the neoHub is not required for the heating to operate.
If you are experiencing thermostats showing as OFFLINE in your app, it indicates that you have a signal issue.
Remember that not all sources of interference are visible such as in-wall insulation.
Check these items;
- Ensure your neoHub is not positioned close, especially behind, your WiFi Router.
- Determine if you have neoStat (mains powered) or neoAir (battery powered) and identify/remove any possible cause of interference between the neoHub and the thermostat showing as offline.
- If you have neoAir, try a different position - the desk stand allows easy re-positioning
- If you are unable to re-locate the thermostat or have wired neoStat then you need to consider using the neoPlug or Boost to extend the communication distance.