I am trying to re-pair my neoStat to the neoHub but it won't pair

If your neoStat / neoAir have been previously paired to the neoHub and not removed you will need to reset it before you can pair to another neoHub. Resetting the neoStat will delete all programmed settings.

This is because a neoStat can only be paired to a single neoHub. 

You can tell if its currently paired to a neoHub by these steps

neoStat v1 (Blue Display

• Navigate to Setup
• Press Tick 
• You will see a small 01 in the top right corner
• If you see a WiFi icon, it means its paired to a neoHub
• You will need to reset it before you can pair again to a new neoHub

neoStat v2 (White Display

• Navigate to Power Icon
• Press TICK for 5 seconds
• Select Setup
• Press Tick 
• You will see a small 01 in the top right corner
• If you see a WiFi icon, it means its paired to a neoHub
• You will need to reset it before you can pair again to a new neoHub

To reset, follow these steps;