Please ensure each of these steps have been followed so that Geo location can work successfully on your system.
Firstly, ensure you have downloaded the latest app from Google Playstore
1. Ensure each user has their own unique login. Click here for steps on setting up share users
2. Ensure that Neo is listed in your Android Location Services.
- On your mobile device, open Settings/Apps and look for Heatmiser Neo
- Press Permissions
- Ensure Location is turned on
3. Ensure the Geo Toggle toggle is set to ON
- Whilst at home, Open Neo
- In the top menu bar, select GEO
- Ensure the toggle is turned ON
- Ensure the recipes are set correctly.
4. Ensure WiFi is turned ON.
Neo uses WiFi and the GPS to locate your position.
5. Setup your leave/return radius and recipe steps.
- Try setting 2 mile leave and 5 mile return
- Try setting Standby mode on all thermostats
6. Ensure Battery Saving is disabled on your device.
If battery saver is on, Geo Location will not function on your device.
- Press Settings
- Press Battery
- Ensure Battery Saver is OFF
Not working for you, try these steps to troubleshooting tips
- Setup on one device only. Turn off ALL other Geo Location devices by following step Step 3 above and toggle OFF
- Ensure you setup your single device as above
- Leave home and allow the system to detect you have left home
- Open the app and check whether your leave recipe has activated.
- Return home and check whether you return recipe has activated
If your recipes have not run
- In the Neo App, press Geo
- Press the Top Right Menu
- Press See User Status - Does Neo know your current position (Home/Away)
- Open Google Maps - Does Google know your current position
- If Google/Neo does not know your position, check the steps above as your location is not being shared.
- If your position is known, check you power setting.
All working? Adding another User
- Ensure the steps above are followed
- Do this at home, so your position is set on setup
- Leave home with the 1st phone.
- When the 2nd phone leaves home run the tests above
- Allow 2 runs on each phone without opening and adjusting settings to allow the system to sync positions.
Still not working?
Email email@example.com or call our team on 01254 669090 will full details of your Geo Setup, including;
- Registered emails (email from each account)
- Recipe steps setup
- Radius setup