Your neoHub will be marked offline in the neoApp when it cannot connect to the Heatmiser Cloud Server.
During this period, please be assured your heating will continue to work normally. All of your neoStat's have their own programmed settings, so whilst you cannot make adjustments via the app, your heating will continue to work and you can make changes or increase the temperature on each of your neoStat wall thermostats.
Troubleshoot using these steps.
Check our server status here status.heatmiser.com (Please sign up to receive notifications)
If our system is down, your neoHub will automatically reconnect when the service is restored.
If there is no outage recorded, please try the following;
- Power off your neoHub for 3 minutes
- Power back on and wait a couple more minutes
- If your neoHub is still marked as offline, please email firstname.lastname@example.org further assistance.